Privacy

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[Business name] (ABN [ABN]), trading as Tradiebird ("we"), runs an AI receptionist for trade businesses ("customers") that answers calls from their callers. This policy explains what we collect, why, and how we look after it, in line with the Australian Privacy Principles.

What we collect

• From customers: your name, email, mobile, business details, prices, opening hours, and access to the Google Calendar you choose to share. Payments are handled by Stripe; we don't see or keep card numbers.
• From callers: when someone rings a customer's Tradiebird number, we record the call and keep a transcript and summary, plus what they tell us to book a job: name, phone number, address and the job details.
• From the website: what you type into the demo form.

Why

To answer calls for our customers, quote and book jobs, send confirmation texts, alert customers in the app, bill for the service, and improve it. We don't sell personal information or use it for advertising.

Who we share it with

Only the services that make Tradiebird work: Amazon Web Services (hosting, Sydney), Vapi and its speech and AI providers (handling calls), Twilio (phone numbers and texts), Google (calendar and sign-in), Expo (app notifications) and Stripe (payments). Some of these process data outside Australia; we choose providers with strong security and contractual protections.

How long we keep it

Call recordings and transcripts are kept for [12 months] unless the customer deletes them sooner. Account details are kept while the account is open and for up to [7 years] afterwards where tax law requires.

Callers

Every call starts by saying it's an AI receptionist and that the call is recorded. If you rang a business that uses Tradiebird and want your details removed, contact that business or us.

Your rights

You can ask to see or correct your information, or make a complaint, by emailing [privacy email]. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Last updated: [date].